1.1 Plattar Pty Ltd ABN 90 606 090 322 (we, us or our) has adopted this Privacy Policy
to ensure that we have standards in place to protect the Personal Information that we
collect about individuals that is necessary and incidental to:
(a) Providing the system and services that we offer; and
(b) The normal day-to-day operations of our business.
1.2 This Privacy Policy follows the standards of the Australian Privacy Principles set by
the Australian Government for the handling of Personal Information under the Privacy
Act 1988 (Cth) (Privacy Act).
1.3 By publishing this Privacy Policy we aim to make it easy for our customers and the
public to understand what Personal Information we collect and store, why we do so,
how we receive and/or obtain that information, and the rights an individual has with
respect to their Personal Information in our possession.
2 WHO AND WHAT THIS POLICY APPLIES TO
2.1 Our Privacy Policy deals with how we handle “personal information” as it is defined in
the Privacy Act (Personal Information).
2.2 We handle Personal Information in our own right and also for and on behalf of our
customers and users.
2.3 Our Privacy Policy does not apply to information we collect about businesses or
companies, however it does apply to information about the people in those
businesses or companies that we store.
2.4 The Privacy Policy applies to all forms of information, physical and digital, whether
collected or stored electronically or in hardcopy.
2.5 If, at any time, an individual provides Personal Information or other information about
someone other than himself or herself, the individual warrants that they have that
person’s consent to provide such information for the purpose specified.
2.6 Our website and services are unavailable to children (persons under the age of 18
years) without their parent or legal guardian’s consent.
3 THE INFORMATION WE COLLECT
3.1 In the course of business it is necessary for us to collect Personal Information. This
information allows us to identify who an individual is for the purposes of our business,
share Personal Information when asked of us, contact the individual in the ordinary
course of business and transact with the individual. Without limitation, the type of
information we may collect is:
(a) Personal Information. We may collect personal details such as an individual’s name,
location, date of birth, nationality, family details and other information defined as
“Personal Information” in the Privacy Act that allows us to identify who the individual is;
(b) Contact Information. We may collect information such as an individual’s
email address, telephone & fax number, third-party usernames, residential,
business and postal address and other information that allows us to contact
the individual;
(c) Financial Information. We may collect financial information related to an
individual such as any bank or credit card details used to transact with us and
other information that allows us to transact with the individual and/or provide
them with our services;
(d) Statistical Information. We may collect information about an individual’s
online and offline preferences, habits, movements, trends, decisions,
associations, memberships, finances, purchases and other information for
statistical purposes; and
(e) Information an individual sends us. We may collect any personal
correspondence that an individual sends us, or that is sent to us by others
about the individual’s activities.
3.2 We may collect other Personal Information about an individual, which we will maintain
in accordance with this Privacy Policy.
3.3 We may also collect non-Personal Information about an individual such as information
regarding their computer, network and browser. This may include their IP address.
Where non-Personal Information is collected the Australian Privacy Principles do not
apply.
4 HOW INFORMATION IS COLLECTED
4.1 Most information will be collected in association with an individual’s use of Plattar, an
enquiry about Plattar or generally dealing with us. However we may also receive
Personal Information from sources such as advertising, an individual’s own
promotions, public records, mailing lists, contractors, staff, recruitment agencies and
our business partners. In particular, information is likely to be collected as follows:
(a) Registrations/Subscriptions. When an individual registers or subscribes
for a service, account, connection or other process whereby they enter
Personal Information details in order to receive or access something,
including a transaction;
(b) Sharing with other Users. When an individual provides Personal
Information to other users of the website or service;
(c) Supply. When an individual supplies us with goods or services;
(d) Contact. When an individual contacts us in any way;
(e) Access. When an individual accesses us physically we may require them to
provide us with details for us to permit them such access. When an individual
accesses us through the internet we may collect information using cookies (if
relevant – an individual can adjust their browser’s setting to accept or reject cookies) or
analytical services; and/or
(f) Pixel Tags. Pixel tags enable us to send email messages in a format
customers can read and they tell us whether mail has been opened.
4.2 As there are many circumstances in which we may collect information both
electronically and physically, we will endeavour to ensure that an individual is always
aware of when their Personal Information is being collected.
4.3 Where we obtain Personal Information without an individual’s knowledge (such as by
accidental acquisition from a client) we will either delete/destroy the information, or
inform the individual that we hold such information, in accordance with the Australian
Privacy Principles.
5 WHEN PERSONAL INFORMATION IS USED & DISCLOSED
5.1 In general, the primary principle is that we will not use any Personal Information other
than for the purpose for which it was collected other than with the individual’s
permission. The purpose of collection is determined by the circumstances in which
the information was collected and/or submitted.
5.2 We will retain Personal Information for the period necessary to fulfil the purposes
outlined in this Privacy Policy unless a longer retention period is required or permitted
by law.
5.3 If it is necessary for us to disclose an individual’s Personal Information to third parties
in a manner compliant with the Australian Privacy Principles in the course of our
business, we will inform you that we intend to do so, or have done so, as soon as
practical.
5.4 We will not disclose or sell an individual’s Personal Information to unrelated third
parties under any circumstances.
5.5 Information is used to enable us to operate our business, especially as it relates to an
individual. This may include:
(a) The provision of goods and services between an individual and us;
(b) Verifying an individual’s identity;
(c) Communicating with an individual about:
i Their relationship with us;
ii Our goods and services;
iii Our own marketing and promotions to customers and prospects;
iv Competitions, surveys and questionnaires;
(d) Investigating any complaints about or made by an individual, or if we have
reason to suspect that an individual is in breach of any of our terms and
conditions or that an individual is or has been otherwise engaged in any
unlawful activity; and/or
(e) As required or permitted by any law (including the Privacy Act).
5.6 There are some circumstances in which we must disclose an individual’s information:
(a) Where we reasonably believe that an individual may be engaged in
fraudulent, deceptive or unlawful activity that a governmental authority should
be made aware of;
(b) As required by any law (including the Privacy Act); and/or
(c) In order to sell our business (in that we may need to transfer Personal
Information to a new owner).
5.7 We will not disclose an individual’s Personal Information to any entity outside of
Australia that is in a jurisdiction that does not have a similar regime to the Australian
Privacy Principles or an implemented and enforceable privacy policy similar to this
Privacy Policy. We will take reasonable steps to ensure that any disclosure to an
entity outside of Australia will not be made until that entity has agreed in writing with
us to safeguard Personal Information as we do.
5.8 We may utilise third-pay service providers (such as Gmail from Google, Inc., and
MailChimp from The Rocket Science Group LLC) to communicate with an individual
and to store contact details about an individual. These service providers are located
in the United States of America.
6 OPTING “IN” OR “OUT”
6.1 An individual may opt to not have us collect their Personal Information. This may
prevent us from offering them some or all of our services and may terminate their
access to some or all of the services they access with or through us. They will be
aware of this when:
(a) Opt In. Where relevant, the individual will have the right to choose to have
information collected and/or receive information from us; or
(b) Opt Out. Where relevant, the individual will have the right to choose to
exclude himself or herself from some or all collection of information and/or
receiving information from us.
6.2 If an individual believes that they have received information from us that they did not
opt in or out to receive, they should contact us on the details below.
7 THE SAFETY & SECURITY OF PERSONAL INFORMATION
7.1 We may appoint a Privacy Officer to oversee the management of this Privacy Policy
and compliance with the Australian Privacy Principles and the Privacy Act. This
officer may have other duties within our business and also be assisted by internal and
external professionals and advisors.
7.2 We will take all reasonable precautions to protect an individual’s Personal Information
from unauthorised access. This includes appropriately securing our physical facilities
and electronic networks.
7.3 Plattar uses SSL encryption to store and transfer Personal Information. Despite this,
the security of online transactions and the security of communications sent by
electronic means or by post cannot be guaranteed. Each individual that provides
information to us via the internet or by post does so at their own risk. We cannot
accept responsibility for misuse or loss of, or unauthorised access to, Personal
Information where the security of information is not within our control.
7.4 We are not responsible for the privacy or security practices of any third party
(including third parties that we are permitted to disclose an individual’s Personal
Information to in accordance with this policy or any applicable laws). The collection
and use of an individual’s information by such third parties may be subject to
separate privacy and security policies.
7.5 If an individual suspects any misuse or loss of, or unauthorised access to, their
Personal Information, they should let us know immediately.
7.6 We are not liable for any loss, damage or claim arising out of another person’s use of
the Personal Information where we were authorised to provide that person with the
Personal Information.
8 HOW TO ACCESS AND/OR UPDATE INFORMATION
8.1 Users of Plattar can update their Personal Information from within their Plattar
account or profile.
8.2 Subject to the Australian Privacy Principles, an individual has the right to request from
us the Personal Information that we have about them, and we have an obligation to
provide them with such information within 28 days of receiving their written request.
8.3 If an individual cannot update its own information, we will correct any errors in the
Personal Information we hold about an individual within 7 days of receiving written
notice from them about those errors.
8.4 It is an individual’s responsibility to provide us with accurate and truthful Personal
Information. We cannot be liable for any information that is provided to us that is
incorrect.
8.5 We may charge an individual a reasonable fee for our costs incurred in meeting any
of their requests to disclose the Personal Information we hold about them.
9 COMPLAINTS AND DISPUTES
9.1 If an individual has a complaint about our handling of their Personal Information, they
should address their complaint in writing to the details below.
9.2 If we have a dispute regarding an individual’s Personal Information, we both must first
attempt to resolve the issue directly between us.
9.3 If we become aware of any unauthorised access to an individual’s Personal
Information we will inform them at the earliest practical opportunity once we have
established what was accessed and how it was accessed.
10 CONTACTING INDIVIDUALS
10.1 From time to time, we may send an individual important notices, such as changes to
our terms, conditions and policies. Because this information is important to the
individual’s interaction with us, they may not opt out of receiving these
communications.
11 CONTACTING US
11.1 All correspondence with regards to privacy should be addressed to:
The Privacy Officer
Plattar Pty Ltd
C/- General Standards Suite 16,
231 Chapel Street
Prahran VIC 3181
You may contact the Privacy Officer by email in the first instance at [email protected]
12 ADDITIONS TO THIS POLICY
12.1 If we decide to change this Privacy Policy, we will post the changes on our webpage
at www.plattar.com. Please refer back to this Privacy Policy to review any
amendments.
12.2 We may do things in addition to what is stated in this Privacy Policy to comply with
the Australian Privacy Principles, and nothing in this Privacy Policy shall deem us to
have not complied with the Australian Privacy Principles.